How will Tec Tamers fix my computer without visiting my home?

Most issues these days are fixed using remote support. It’s a very handy way of fixing problems quickly and efficiently. Remote support is when a support technician, with your full permission, securely takes control of your computer by logging into it via your broadband connection whilst you watch. It is totally safe, secured by military-grade encryption, and you are in full control of the process. You can watch exactly what we are the doing the whole time.

Can the technician access my computer after he has fixed it?

No, absolutely not. You must give our engineers permission to access your computer each time you need help, and you can watch exactly what we are doing.

What if you can't fix my problem remotely?

We will always endeavor to fix your computer remotely, as most problems can be done so. In the unlikely event that we can't then we can arrange to collect it from you and repair it physically - with a quick turnaround. In the event that we cannot fix your issue, we will always advise you on your next best step to take.

How soon can you fix my computer?

From phoning us, emailing us, or pressing any of the "pay now" links on our website we aim to contact you within 30 minutes. We aim to diagnose the problem within 20 minutes of remotely accessing your computer, then can fix your problem remotely and securely straight away. No waiting for a technician to visit your home or business. In 98 percent of cases we will be able to fix your computer remotely. Where we are unable to fix the computer remotely, due to a hardware problem or internet access, we can arrange to collect your computer via a courier, or in some cases send a technician to your home or business either same day or next day.

Do you charge for collection of my computer or a call out fee?

Any price we quote you is inclusive, we only charged for work carried out.

Do you support and repair computers for home users?

Yes. Home users have the same level of support as business users. We know how important it is to have your computer running the way it should. No repair is too small or too big and we are always happy to give you free advice. Just pick up the phone and call us for free 0800 880 6609. All calls are answered by a real person - with no jargon!

Do you support and repair computers for business users?

Yes. You don’t want to continually be worrying and wasting time trying to ensure your computer, computer systems or networks are running the way they should. Tec Tamers is your own computer department that you can call upon whenever a problem arises and at a fraction of the cost.

Can you access my personal information?

No. The system is absolutely secure. Your computer is totally protected by a unique user name and password that changes after each session. You the customer have total visibility on what we are doing the whole time. It is considerably safer than having a stranger visit your house or business to repair your computer, or taking your computer away to be repaired, or leaving your computer in a store staffed by part-time staff. You are safe in our hands and remain in complete control. You can see exactly what we are doing at all times and at no point will you see us looking through your personal pictures and files! We are just there to fix your computer and move on to the next customer.

Can you access my computer when I am away?

No. Your computer is totally protected by a unique user name and password that changes after each session. There is no way that we can access your computer without your permission and the unique password that only you can see. It is considerably safer than having a stranger visit your house or business to repair your computer, or taking your computer away to be repaired, or leaving your computer in a store staffed by part-time staff. You are safe in our hands and remain in complete control.

What if I just want advice?

Our web site gives numerous tips and advice. If you need further advice or advice of a more technical nature one of our support staff will be able to assist for as little as £9.99 for 15 minutes. If you subscribe to our annual support package advice is unlimited. We are also happy to help with any query by email.

What does it cost?

Prices start from as little as £9.99 for a quick fix, for repairs a little more involved we charge from £29.99 to £49.99. A full service is only £49.99 and our annual unlimited remote support package is only £9.99 per month, minimum of 1 year. For all other prices please call for free: 0800 880 6609 and we will be happy to assist.

Do you build web sites?

Yes. We are happy to quote for building web sites. For an indication of our work, check out our own website, or contact us for more examples.